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Software ROI Guide: 3 signs your software platform is about to increase its prices


Honeybook's Massive Price Increase

In February this year, Honeybook users got the unpleasant news about a major increase in fees for the platform.

What's Honeybook? Originally designed for photographers and creative professionals, Honeybook is an all-in-one client management platform. It includes a client portal, tools for bookings, payments, project management, scheduling, etc.

Increased rates range from a 89% increase for their starter plan to a 63% increase for its premium plan.

Of course, customers are upset, and looking for other alternatives. Says one user, "The Honeybook price increase helped me make the decision to switch to a CRM that is more cost effective for my business. I currently pay $39 a month for Honeybook and after the increase in February, I'll be paying the $47.50, so $570 a year. Then in 2026 it will go up to $59 per month, $708 a year!"

The 3 Warning Signs of a Price Increase

Honeybook’s price increase points again to how often small business owners get affected by business decisions. Imagine how you'd feel if you’ve kept all your business files, contacts and templates in one platform, and then have to migrate because you can't afford the increase?

Here's how to protect yourself from a price increase:

1. Pay attention when a platform starts rebranding

Honeybook recently underwent an extensive rebranding process. While it was originally geared towards wedding planners, photographers, artists, its rebrand means it can now appeal to a wider set of small business customers.

2. Pay attention when the platform adds AI features

In addition to a design overhaul, Honeybook also added AI features, some of which include advanced automation workflows to streamline repetitive tasks, enhanced QuickBooks integration, and collaboration tools that allow small businesses to cater to larger organizations.

Canva, which added Magic Studio, its AI platform, also underwent a significant price change in 2024. Its AI tools allow users to create short-form videos via image prompts, create presentations based on brief descriptions, and use text prompts to edit images.

3. Pay attention when the platform gets acquired

Being acquired is not always a sign that prices will increase. Consider Yoast, the SEO plugin, that was acquired by Newfold Digital in 2021. So far, there have been no hints of an increase.

Not so for Mailchimp. Given its popularity, Mailchimp’s acquisition by Intuit affected a wide variety of users. While the price did not immediately increase, users started to notice the following changes:

  • Limits to the number of subscribers on the free plan (down from 2000 to 500)
  • Removal of features in the free plan (for instance, no more automations)
  • Reducing the number of lists or audiences.

And then eventually, increasing the price for their plans. For example, the premium plan now costs $350 per month.

How to Protect Yourself Against Future Price Increases

If you have a sense that your platform is considering a pricing change, keep the following in mind:

  • Get on your platforms' mailing lists, so you can take advantage of any renewal deals they may be offering.
  • Plan your exit strategy. Review the terms of platform prior to purchase. Before or after purchase, determine how you can maintain your data on your own computer, so you can migrate with ease.
  • Review contracts to make sure they include information on how you can move your data. Make sure the exit terms are not punitive and allow you to switch easily if prices become unsustainable.
  • Find solid alternatives before you leave. Visit forums on Reddit, or software review sites to get user feedback. Use platforms where you can test the software with a free trial or via a 14 day money back guarantee.
  • Track market trends. Stay informed. This newsletter will track industry-wide trends, so you can anticipate potential price hikes and prepare accordingly.

Thank you for reading!
Temi

What software would you like me to review in future issues?
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