To make the most impact, start with research and the 5 Stages of Awareness. This concept was developed by Eugene Schwartz in his book Breakthrough Advertising.
With the 5 Stages of Awareness, you’re moving your potential buyer through a funnel, gradually building trust, credibility and a relationship. You’re showing that you understand and know where your potential customer is coming from. Feedback helps you fine tune your product or service.
This article from Outbrain goes into depth about the stages:
Unaware: No awareness that a problem exists.
Problem Aware: Now realizing they have a problem.
Solution Aware: Now realizes they have a problem, and wants answers on how to fix it.
Product Aware: Knows about your product or service and is comparing it to other solutions.
Most aware: Knows who you are and your product and just needs a nudge or incentive to convince them.
Bonus - Repeat customer. Fully committed and ready to buy again.